Team Members

Meet Our Doctors and Staff

CMC Operating Policies

Appointments

Book through the HealthEngine booking app or call (02) 4625-3614 for an appointment. We strive to accommodate your preferred time and GP. Emergencies take priority, and our reception staff will notify you of any delays. Need extra time? Just ask. Interpreter services are available—please let us know when booking. Walk-in appointments are also welcome time permitting. We do not accept appointment bookings via email.

Billing

We are a mixed billing practice. Please present your current Medicare Card, Veterans Affairs Card, Healthcare Card, or Pension Card. Patients with a Commonwealth Concession Card will be Bulk Billed. For those without a Concession Card, the following fees apply:

• Standard Consult (under 20 minutes): $80.00
• Long Consult (under 40 minutes): $115.00

for these Doctors

• Dr. Joseph Nicholas
• Dr. Fadi Mahfoud
• Dr. Joycelyn Chen

Communications

You can contact our doctors during regular practice hours. If your doctor is unavailable, our reception staff will take a message, and the doctor will call you back as soon as possible. For emergencies, please call 000. We do not accept email requests from patients. A TTY service (Telecommunications Relay service) for the hearing impaired is available at (02) 9219 7555.

Privacy

Your Medical Health Record is confidential. Our practice ensures the security of your personal health information at all times, making it accessible only to authorised staff. Your privacy is of the upmost importance to us. Our policies comply with obligations provided under the Australian Privacy Principles (APP), the Privacy Act 1988, as well as other privacy-related regulations intended to protect your privacy in respect of any personal information that you provide to us.

Your Right to Be Heard

We value your feedback and are here to listen. Feel free to talk to your doctor or the receptionist, write to us, or use our suggestion box. We take your concerns, suggestions, and complaints seriously. If you feel you need to take the matter further, you can contact the NSW Health Complaints Commission, at: NSW Health Complaints Commission
Locked Bag 18, Strawberry Hills. NSW 2012
ph. 1800 043 159 or email. hcc@nsw.gov.au